Getting Started (Inquiry Form) :: Residential
Process to get from initial contact to successful project completion:
- Contact Third Sun using the online inquiry form or by calling our office. The more information you provide on the form, the quicker we can help you. Please send digital photos or electronic plans if you have them. If you call have a recent utility bill handy.
- Initial “remote” assessment and consultation. Third Sun will use the information you provide as well as satellite images to prepare a preliminary proposal for your review. We will discuss this with you via phone and email, answering any questions and explaining the details. From this you can make an informed decision whether or not to take the next step.
- Set up a site visit. For a refundable $250 fee (or more for locations far from our offices) an "on-site visit" can be scheduled. At an “on-site visit” one of our Project Developers will visit your site to take photos, measurements and assess your site’s energy potential. At this stage a grant required solar pathfinder reading is taken.
- Receive and accept a proposal. Using the information gathered at the site visit, our Project Developers will send you a detailed quote and design proposal. After you accept a proposal, you will sign a contract and make an equipment down payment. At that point, your project will be put into process: grant paperwork will be completed if applicable, equipment will be ordered and we will put you on the installation schedule. NOTE: Delays in grant submission, approval and agreements, as well as equipment delays may substantially affect this timeline. Third Sun will do everything possible to make this process efficient.
- Installation and commissioning. Installations can take anywhere from one to five days, depending on the complexity and size of the system. Obviously, a larger commercial installation may take much longer than a single family home installation. Our staff will make you aware of what our estimated time on site will be at the contract stage.
** In order to reduce our carbon footprint, we prefer to do as much preliminary consulting as possible before physically traveling to a customer’s location. Most customers find that this period of discussion and correspondence is very informative, and that it helps them learn what their options are and develop accurate performance and cost expectations before engaging us to travel to perform an on site visit. If, however, you'd like us to come to the site and meet with you, we'll be happy to do so. For a $250 fee (or more for dependent upon distance from our offices) an "on-site visit" can be scheduled. This fee would be refunded to you upon completion of contract with us. Either way, you can be assured that the proposal that we prepare will be suited to meet your goals using the best available products.
